The Scoop on Poop - #10 
By Susan Bashor
Only in Montana (well possibly Idaho too) can you view such an interesting mix of people in one room. Any room! Classroom, courtroom, even a restroom (ha - got ya!). From the gent with two missing teeth and a 20 year old hat that’s never seen a cleaning, to the cat in the long black wool coat and a pair of shiny shoes to match (obviously on the fast track... in Missoula, Montana?)
One wonderful thing about owning your own business (and there aren’t many), is that you can dress according to your mood and have no one to answer to. Lately, my fashion statement has been faded jeans, an oversize shirt that looks more like a night shirt and house slippers. On a bad day, you can go from bed to your desk and back again with just a slip of the jeans! I blame this apathy on the continued grey skies.
What, you may be wondering, does all of this have to do with poop? Nothing that I can think of.
But it has a lot to do with customer service! I just cannot get used to being checked out of the novelty store by a clerk with blue hair, two nose rings, a right brow piercing and a silver ball on his tongue the size of Mt. Jumbo. Please! Is this a sign of my aging? Okay, I admit, I have one small tattoo.
In an organization, the people who represent you speak volumes (on your behalf) everyday, beginning with that first and long lasting impression, all the way to the final so long (at which time I, thank them, for taking my money - and they barely acknowledge that they did). Kaching!
Because I enjoy good service, I also enjoy giving it. I’ve always thought the premise behind a service business is quite simple. However, it amazes me how many people are in the service business who can’t grasp the concept. Be nice, like people, be helpful, serve people. If your personality is not so inclined, don’t open a restaurant, become a telemarketer. I’m tired of onrey people acting like they’re doing me a favor when I ask for a menu.
At Sweet Pea we pride ourselves in being the best. This includes offering exceptional service. Our employees take pride in their work. They take pride in their craft. They are technically competent. They try to be considerate of your home and your carpet, of your job site. No we’re not perfect but our hearts are in it and you can’t offer a customer much more than that. In addition, rather than cleaning your tank, taking your check and running, you’ll find that our goal is to educate you about your house, your system, it’s care and future maintenance.
If you’re wanting to excel at customer service, simply smile and relax rather than being uptight. Like we say at Sweet Pea, it’s only poop. It’s better for your business, it’s better for your life span.
For more information on Sweet Pea’s Products, Services and even Team Sweet Pea, check out our web site at Sweetpea-site.com (don’t be too hard on the creator, it’s my first and what I’d call “a work in progress”). Here, if you’re super bored, you can read previous issues of this column!
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